Servicebureau Jeugdhulp Haaglanden, which handles the procurement and contracting of youth aid for 10 municipalities in the Haaglanden region, needed to get thousands of care contracts signed in a short space of time. With Contract Management and ISPnext’s E-signing application, 1,850 agreements were digitally signed within a single week.
A large number of agreements with youth aid providers expired in 2020. Due to the COVID-19 measures and the enormous workload, 200 healthcare providers each receiving 12 contracts to sign, the signing process had to be handled digitally as much as possible.
ISPnext verified the data of roughly 185 applicants through the Audit functionality, drew up all agreements with the correct signatory after the award decision, and sent them out for digital signing via E-signing once the standstill period had passed.
All 1,850 agreements were digitally signed within a single week, supported by explainer videos, manuals and a dedicated support page.
Getting thousands of care contracts signed digitally during COVID-19
Because a large number of agreements with youth aid providers expired in 2020, Servicebureau Jeugdhulp Haaglanden had to enter into new agreements for the years ahead. The enormous workload and the COVID-19 measures made a fully digital process necessary.
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A large volume of contracts to sign
Each awarded healthcare provider received 12 contracts to sign. With 200 healthcare providers enrolled, that added up to 2,400 contracts, a huge task that was almost only feasible digitally.
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Limited time due to the standstill period
Agreements could only be sent out once the legally required standstill period had passed, leaving little time to get every signature completed on time.
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Nearly impossible with traditional signing
Completing a "wet" (two-sided) signature for this volume within seven days was almost unachievable using the traditional approach, especially under COVID-19 measures.
Contract management and digital signing with ISPnext
Servicebureau Jeugdhulp Haaglanden used ISPnext’s E-signing application and Audit functionality to have all awarded healthcare providers sign their agreements digitally.
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Verifying provider data through the Audit
After publication, around 185 healthcare providers applied. Through the Audit functionality, ISPnext had them verify their data: company name, the name and email address of the authorised signatory, and their Chamber of Commerce number.
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Drawing up agreements with the correct signatory
Once the procurement team had decided which healthcare providers were awarded, ISPnext prepared all agreements with the correct signatory, including name and position.
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Digital signing via E-signing
After the standstill period, all agreements were sent out and digitally signed via the E-signing application, with continuous monitoring by both Servicebureau Jeugdhulp Haaglanden and ISPnext.
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Support through the Supplier Portal and the Audit
Communication with healthcare providers runs through the Supplier Portal. Periodic requests for changes and documents, such as a production statement, are handled quickly and easily through the Audit functionality.
"By periodically and structurally requesting documents and information in this way, we work more efficiently while increasing the quality of our information. This additionally saves us a lot of time, the process remains clear and we have our documents in one central place."
1,850 agreements digitally signed within a single week
Through continuous monitoring and intensive communication, including explainer videos, manuals and a dedicated support page, all 1,850 agreements were digitally signed within a single week.
What it delivers for Servicebureau Jeugdhulp Haaglanden
- All 1,850 agreements digitally signed within a single week via E-signing
- Fast and reliable verification of healthcare providers through the Audit functionality
- Full insight into contracts, so contract managers know exactly what they are responsible for
- More efficient, higher-quality information exchange through the Supplier Portal
- Documents and information centralised in one place, instead of spread across multiple systems
Frequently asked questions about Contract Management at Jeugdhulp Haaglanden
E-signing is ISPnext’s digital signing application that lets organisations sign contracts online in a legally valid way, without the need for a physical (wet) signature.
A total of 1,850 agreements with youth aid providers were digitally signed within a single week using ISPnext’s E-signing application.
Through the Audit functionality, ISPnext asks healthcare providers to verify their company name, the name and email address of the authorised signatory, and their Chamber of Commerce number before agreements are drawn up.
Communication runs through the Supplier Portal. Healthcare providers receive requests for information or documents directly by email and can upload them themselves, after which the responsible person at Servicebureau Jeugdhulp Haaglanden receives a notification.
Yes. Servicebureau Jeugdhulp Haaglanden, which handles the procurement and contracting of youth aid for 10 municipalities with a combined population of 1.1 million, uses ISPnext to properly manage contracts and suppliers in the social domain.
Contract manager Ed Bötticher describes the implementation as smooth, with quick and knowledgeable advice and plenty of room for flexibility.
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