De Connectie manages business operations for the municipalities of Arnhem, Renkum and Rheden. Contract information was difficult to find, outdated and insufficiently accessible. With ISPnext Contract Management, ownership now sits with the contract owners themselves.
Contract information fragmented and poorly accessible, no clear ownership, expired legacy system and deteriorating process control.
ISPnext implemented with a decentralised ownership model, intensive implementation collaboration and rapid go-live.
Everything in one place, clear ownership per contract and a forward-looking foundation for AI and further digitalisation.
From fragmented overview to shared ownership
De Connectie manages business operations for three municipalities: Arnhem, Renkum and Rheden. Contract information was difficult to retrieve, outdated or inaccessible to relevant stakeholders. Process control deteriorated. A new system was necessary, but choosing the right model was just as important.
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Fragmented contract information
Contract data was spread across systems and not consistently maintained. It was virtually impossible for staff and managers to quickly and reliably gain insight into the status of current contracts.
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Legacy system due for replacement
The existing contract management system no longer met requirements. Functionality was insufficient, maintenance was cumbersome and the system did not support modern approaches to ownership and active contract management.
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Need for decentralised ownership
De Connectie was not just looking for a system, but an approach where responsibility lies with the contract owners themselves, not centralised in one department. This decentralised model was decisive in choosing ISPnext.
"The system does what it needs to do. Contract owners appreciate having everything in one place."
Collaborative path to rapid go-live
After selecting ISPnext, the collaboration remained intensive. ISPnext actively incorporated user feedback into product development. Functional management was temporarily centralised to resolve initial issues before responsibility transferred to end users.
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Decentralised ownership model
Responsibility for contracts lies with individual contract owners, not a central contract management department. ISPnext supports this model by actively notifying owners and supporting them in their tasks.
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Intensive implementation collaboration
ISPnext and De Connectie worked closely together throughout implementation. User feedback was directly incorporated into product development, resulting in a rapid go-live with high user satisfaction.
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Temporary centralised functional management
After go-live, functional management was temporarily centralised to resolve initial questions and issues. This ensured end users could onboard smoothly without process disruptions.
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Preparation for AI and automation
De Connectie is already looking ahead to AI applications within ISPnext. If AI can automatically identify and enter contract data, significant time savings become possible, a realistic expectation for the near future.
Control, insight and ready for the future
Since go-live in 2025, De Connectie has a central, up-to-date contract overview with clear ownership. The organisation is ready for further digitalisation and is already anticipating AI applications.
What it delivers for De Connectie
- All contracts in one central, always up-to-date location, no more fragmentation
- Decentralised ownership: contract owners are responsible and well supported
- Rapid go-live thanks to intensive collaboration and direct user feedback incorporation
- Forward-looking foundation for AI-driven contract recognition and entry
- One platform for three municipalities: Arnhem, Renkum and Rheden
Frequently asked questions about Contract Management for government organisations
De Connectie is a shared service organisation that handles business operations for the municipalities of Arnhem, Renkum and Rheden, including procurement, tendering, HR, finance and IT. Through collaboration, the municipalities can work more efficiently and professionally.
In a decentralised model, each contract owner is personally responsible for their contract, rather than everything running through a central contract management department. ISPnext supports this by automatically notifying owners and making all relevant information centrally available to them.
Implementation ran in close collaboration between De Connectie and ISPnext. User feedback was actively incorporated into product development. Functional management was temporarily centralised to ensure a smooth start, after which end users took over responsibility.
De Connectie is already looking at AI applications where contract data is automatically recognised and entered. This saves significant time on data entry and improves the quality of contract registrations. ISPnext is actively developing AI capabilities that connect to this.
Yes. De Connectie uses ISPnext for three municipalities: Arnhem, Renkum and Rheden. ISPnext supports multi-organisation environments where each entity manages its own contract portfolio within the same platform.
A shared service centre like De Connectie manages contracts for multiple clients simultaneously. ISPnext provides central oversight, standardised working methods and decentralised ownership, significantly improving both the quality and efficiency of contract management.
Discover what ISPnext can do for your organisation
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