Emmi Switzerland, the country's largest dairy processor, has been implementing the Infor M3 ERP system for its international subsidiaries since 2018. To process more than 25,000 cost invoices per year more efficiently, the organisation chose ISPnext's AP Automation, integrated with M3.
Invoices were largely processed manually and on paper within the existing M3 ERP system, which was time-consuming and gave little visibility into invoice status.
Since 2020, Emmi has implemented ISPnext's AP Automation, integrated with Infor M3, and gradually expanded the solution to entities in the Netherlands, the United Kingdom, the United States, Austria and Canada.
More than 25,000 invoices per year are now processed entirely digitally, involving nearly a hundred approvers, across seven Emmi companies worldwide that all use the same AP workflow.
Gaining control over international invoice processing within M3
Since 2018, Emmi Switzerland has been implementing the Infor M3 ERP system for its subsidiaries abroad. To process more than 25,000 cost invoices more efficiently, the organisation sought a solution that would integrate seamlessly with M3.
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Manual, paper-based processing
M3 inherently involved a lot of manual work and paper processing, making it difficult to process cost invoices efficiently.
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Limited visibility into status
Without an integrated solution, there was no full visibility into the status of every invoice, making it difficult to act quickly and consistently.
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Growing international complexity
With subsidiaries in the Netherlands, the United Kingdom, the United States, Austria and Canada among others, the solution had to handle multilingual invoices and country-specific requirements, such as the dual VAT structure in Canada.
"With ISPnext, we have a streamlined and clear process for our invoice processing, resulting in more efficiency and an improved control process."
International invoice processing with AP Automation and Infor M3
Emmi chose ISPnext's AP Automation as the standard solution for invoice processing across all M3 entities, with a phased international rollout starting in 2020.
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Standard integration with Infor M3
ISPnext has a standard integration with Infor M3, allowing invoices to be recorded, forwarded and approved without the need for manual intervention. Thanks to this close integration, Emmi can continue to work within its existing ERP environment while benefiting from automation.
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Phased international rollout
After the successful introduction of AP Automation in the Netherlands, Emmi gradually extended the collaboration with ISPnext to entities in the United Kingdom, the United States, Austria and Canada.
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Self-service rollout approach
Emmi carried out a large part of the international rollout independently: configuration and training were organised internally, while ISPnext only intervened for technical settings and critical showstoppers.
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Tailored solution for Canada
For the 2025 launch in Canada, ISPnext developed a dual VAT solution, enabling Emmi to go live successfully despite the complex tax structure and time pressure.
One AP workflow for seven Emmi companies worldwide
With ISPnext's AP Automation, Emmi has eliminated manual invoice processing and paper-based processes. The automated workflows provide complete visibility into invoice status, faster approvals and better compliance with audit guidelines.
What it delivers for Emmi Switzerland
- Complete elimination of manual and paper-based invoice processing thanks to standard integration with Infor M3
- Full visibility into the status of every invoice, with automatic notifications and reminders for approvers
- One uniform AP workflow for seven Emmi companies worldwide, from the Netherlands to Canada
- Tailored solutions for local complexity, such as multilingual invoices and the dual VAT structure in Canada
- Better compliance with internal audit guidelines and greater transparency within the finance department
Frequently asked questions about AP Automation at Emmi Switzerland
ISPnext has a standard integration with Infor M3, allowing invoices to be recorded, forwarded and approved without the need for manual intervention. Thanks to this close integration, Emmi can continue to work within its existing ERP environment while benefiting from automation.
Upcoming European digitisation regulations, such as mandatory e-invoicing, will significantly change the way invoices are exchanged. With the available add-on for e-invoicing, Emmi is well prepared to meet the new legal requirements and ensure that invoices are received, validated and processed digitally.
ISPnext can accelerate invoice recognition and coding with nextAI. This add-on ensures faster approvals, fewer errors and greater accuracy in multiple languages and invoice formats.
With ISPnext's AP Automation, Emmi has eliminated manual invoice processing and paper-based processes. The automated workflows provide complete visibility into invoice status, faster approvals and better compliance with audit guidelines. This results in greater efficiency, transparency and control across all entities.
Emmi carried out a large part of the international rollout independently. Configuration and training were organised internally, with biweekly check-ins with Customer Success, while ISPnext only intervened for technical settings and critical showstoppers.
For the 2025 launch in Canada, ISPnext developed a dual VAT solution, enabling Emmi to go live successfully despite complex tax requirements and time pressure, without disrupting daily operations.
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