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Fullwood JOZ live with AP Automation

10 September 2025

Fullwood JOZ is now live with AP Automation. Previously, invoice processing was done entirely manually, which led to inefficiency and a cumbersome approval process. Reviewing and approving invoices took an unnecessary amount of time, while the piles of paper and separate emails sometimes caused confusion about the status. "The delays in approval and the time-consuming manual process created unnecessary work pressure," says Wout Schilder, Business Intelligence Specialist at Fullwood JOZ. Wout was closely involved in the implementation of ISPnext in the Infor LN ERP system. The need for change was clear: a solution that would increase processing speed, ensure data accuracy and provide a better overview of invoice status. The solution also had to be easy to use, so that colleagues in different countries and departments could quickly get used to the new way of working.

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More efficient invoice processing

Fullwood JOZ chose ISPnext because of its compatibility with the Infor Cloud Systems (LN) ERP system and its experience with implementation partner Xibis. The existing collaboration between these parties gave confidence that the transition would go smoothly. "The fact that ISPnext has experience with our ERP system and works closely with our ERP support partner gave us confidence in a smooth implementation," says Wout. This collaboration not only laid a solid technical foundation, but also offered the opportunity to further improve processes in the future. The project was seen as an opportunity to gain more control over financial administration and shorten approval cycles, with the aim of gaining faster insight into the organisation's financial obligations.

Positive start and smooth implementation

The Fullwood JOZ team found their initial contact with ISPnext to be very positive. "The introduction was clear and structured; we knew exactly what to expect," says Wout. During implementation, the short lines of communication proved to be a major advantage. Questions were addressed immediately, any challenges were quickly resolved, and progress was continuously monitored. Thanks to this approach, the solution went live without delay, allowing Fullwood JOZ to quickly reap the benefits of automated invoice processing. Colleagues received practical instructions and were able to start using the system independently almost immediately, which accelerated acceptance within the organisation.
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“Automating invoice processing allows us to work more efficiently.”

- Wout Schilder, Business Intelligence Specialist | Fullwood JOZ

Efficiency gains and time savings through automation

"With the automation of invoice processing and the approval process, everything runs more smoothly and we can work more efficiently," says Wout. Whereas previously a lot of time was lost forwarding, following up and checking invoices, these are now registered digitally and automatically forwarded to the correct approval flow. The processing time per invoice is expected to be significantly reduced, leaving more time for checking, analysis and other valuable activities. The team now not only has a better overview, but also a central platform where all steps in the process are transparently recorded. This simplifies reporting and provides more certainty during audits. "Thanks to the excellent support and quick responses, we can use the system with confidence," says Wout.

Over Fulwood JOZ

Fullwood JOZ, founded in 1785 by Matthew Fullwood, is a leading name in the dairy industry. With a team of over 250 employees spread across the United Kingdom, the Netherlands, France and Ireland, the company is committed to innovation and cow comfort on a daily basis. Their mission is clear: to make a positive impact on the lives of dairy farmers and improve the health of cows. Thanks to their long history and continuous focus on technological progress, Fullwood JOZ combines craftsmanship with modern solutions. The collaboration with ISPnext fits in with this vision: investing in systems that improve processes, lighten the workload for employees and, at the same time, guarantee the quality of service.

AP Automation in 5 steps

Download the whitepaper and discover how you can optimise your invoice processing. Learn how AP Automation can reduce turnaround times, save costs and increase accuracy.
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FAQ

Did you already know this?

The decision to invest in AP Automation stemmed from a strategic plan to future-proof internal processes. The company's growth and the international spread of teams made it necessary to work faster and more uniformly, regardless of location.
Yes, in addition to the standard functionalities, several customised workflows have been set up to align with Fullwood JOZ's internal approval structures. This made it possible to process specific exceptions and internal controls directly in the system.
The three parties worked closely together from the outset, with a clear division of tasks and regular consultation. ISPnext took care of the software configuration, while Xibis focused on the ERP link and technical coordination.
In addition to accelerating and simplifying invoice processing, the company has noticed a significant increase in transparency and traceability within the process. This provides valuable data for reporting and strategic decision-making.
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