ISPnext support runs through key users. Let us know who they are within your organisation and we will link them to our system and to the help centre.
The support system is part of a help centre that all of your users can reach. Most questions they can already answer there themselves. By channelling support requests through a fixed group of key users, we can respond faster to what is genuinely urgent.
All of your users keep access to the help centre and resolve most questions there themselves.
When a key user reports something, we immediately know who is calling and what the context is.
Fixed points of contact on both sides, so less back and forth on every report.
Submit the details of your key users through the form: name, job title and email address. We link those to our system so the transition runs smoothly.
We recommend 3 to 5 key users per customer. Register them in one go if you can, then everyone is set up at the same time.
Questions about the transition? Email support@ispnext.com and we will look into it with you.
Refresh the page to register another key user.
Fill in the form once per key user.
The support page lists how to reach us, our response times and the route into the help centre.