Stichting iHUB Groep, active in youth care, special education and youth mental health services, has been using ISPnext's Spend Analytics since 2021. The solution is used widely within iHUB to optimise and further automate procurement processes.
iHUB processes 30,000 purchase invoices a year with 3.5 FTE and wanted more insight into the order rate per region, alongside a more efficient approach to recurring invoices.
Spend Analytics deployed as a broad analysis tool: default fields for efficiency, KPIs per region via the cost centre structure, checks on correct booking, and periodic commitments for recurring invoices.
More insight into KPIs and periodic commitments, better control over bookings, and 1,300 more orders processed than the year before thanks to automated periodic orders.
Gaining more control over order rate and recurring invoices
Within Stichting iHUB Groep, the need arose for more insight into procurement KPIs per region, a higher order rate, and a more efficient approach to recurring invoices, against an annual volume of 30,000 invoices processed with 3.5 FTE.
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Limited insight into order rate per region
iHUB wanted to know where the organisation stood in terms of order rate and what a realistic target would be, broken down by its own regional structure.
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Recurring invoices required a new order each time
For long-term administrative obligations such as recurring invoices, a new order had to be created every time, a process that could be made more efficient.
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Growing invoice volume with limited capacity
With 30,000 purchase invoices a year and 3.5 FTE, there was a need for further automation, for example through standardisation using default fields.
Spend Analytics as a procurement analysis and automation tool
iHUB uses Spend Analytics widely across the organisation: as an analysis tool to optimise procurement processes, monitor KPIs per region, and process recurring invoices more efficiently.
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Default fields for efficiency
By configuring default fields within Spend Analytics, procurement processes are handled faster and more consistently, directly contributing to efficiency gains.
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KPIs per region
Cost centres are aligned with iHUB's regional structure, making KPIs, including the order rate, visible per region and allowing the progress of improvements to be tracked actively.
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Checks on correct booking
Spend Analytics is used to check whether invoices have been booked correctly, with the historical booking also available for reference.
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Periodic commitments for recurring invoices
Through process analysis, long-term administrative obligations such as recurring invoices are linked to a periodic commitment: every month or quarter, an order is automatically created with all the relevant data already filled in.
"We are enthusiastic about the collaboration with ISPnext. The lines of communication are short and we switch gears regularly to keep up with developments in the market."
More insight, more orders and more efficient processing
With Spend Analytics, iHUB has more insight into KPIs and periodic commitments, and thanks to automated periodic orders, 1,300 more orders were processed than the year before.
What it delivers for iHUB
- Efficiency gains through configuring default fields in the procurement process
- Insight into KPIs and order rate per region, aligned with the regional structure
- Checks on correct invoice booking, including historical bookings
- 1,300 more orders per year thanks to automated periodic commitments for recurring invoices
- Insight into periodic commitments and processing of purchase invoices by order type (catalogue or order form)
Frequently asked questions about Spend Analytics at iHUB
Spend Analytics is an analysis tool that helps organisations optimise and further automate procurement processes, for example by setting default fields and monitoring KPIs.
By aligning cost centres with its own regional structure, KPIs, including the order rate, can be shown and actively tracked per region.
Through process analysis, a periodic commitment is linked to recurring invoices, so that every month or quarter an order is automatically created with all the data already filled in.
iHUB processes 30,000 purchase invoices a year with 3.5 FTE, partly thanks to the efficiency gains achieved with Spend Analytics.
Coppa, a leading procurement consulting firm in healthcare and government, supports iHUB with procurement questions alongside its own internal use of Spend Analytics.
The collaboration is experienced positively: the lines of communication are short, and there is regular contact to keep up with developments in the market.
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