Organisations are paying plenty of attention to the customer journey. Less attention, however, is paid to the supplier journey. Wrongfully so, says Gustaf Tanate, CEO of ISPnext, in a plea for better Business Spend Management.
"I will immediately admit that in business, we are particularly good at coming up with all kinds of interesting phrases which we will then pair with a hip three-letter abbreviation," says Gustaf Tanate, CEO of ISPnext. ERP, CRM, BPM and numerous other three-letter abbreviations attest to this.
Understandably so, Tanate uses the phrase 'Business Spend Management', and the abbreviation BSM, with some trepidation. However, Business Spend Management, he says, is a phrase with depth. It has gained enormous importance. But that happened despite fashionable language, and that is why he enjoys talking about it - pointing out to organisations the benefits they can achieve by getting their Business Spend Management right.